In the manufacturing industry, crises can arise from anywhere at any moment - whether it's an ethical issue, data breach, production setback or even a natural disaster. Each of these potential disruptions holds the power to severely affect a company’s reputation, operational stability and financial health.
In the bustling world of retail and hospitality, the importance of establishing a genuine connection with guests cannot be overstated. The dynamic nature of these industries demands not just transactions, but meaningful interactions that elevate customer satisfaction and foster loyalty. At Pipitone, we understand that at the heart of every successful brand lies a commitment to engaging dialogue—a two-way street where voices are heard, valued and acted upon.
In the dynamic world of public relations, understanding the nuances of earned media is more crucial than ever. Unlike paid or owned media, earned media stands out as the gold standard of credibility and authenticity in brand promotion. It refers to the publicity a brand receives through efforts not directly paid for or controlled by the brand itself. This could range from a journalist's favorable article in a leading publication to glowing customer reviews shared across social media platforms.
Third in a Three-Part Series
Clients often ask: What’s the difference between an issue and a crisis? A crisis has greater potential for harm – to others and to the reputation of the company – and a greater sense of urgency than an issue, often the result of media involvement. As a channel to your audience, media amplify your messages, and that changes interest, timing, demands and expectations.
Second in a Three-Part Series
Everyone would agree that the best way to manage a crisis is not to have one. But a crisis could hit any business or organization at any time. The “it won’t happen to me” belief is flawed, so a crisis communication plan is essential.